Fidelity National Information Services, Inc. (NYSE:FIS) is the leader in Global Financial Technology. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 14,000 financial institutions in more than 80 countries with combined employee strength of over 24000 worldwide. FIS has global annual revenue of US $ 3.45 Billion. Part of the S&P 500¨, FIS is Fintech No. 1 in providing solutions for Banks, Credit Unions, Saving Institutions, Retail Merchants, State Governments, Telecom companies, Payment Networks, Finance companies, Insurance companies and Gaming industry. FIS provides solutions in Core Processing, Item Processing, Automotive Finance, International, Fraud, Loyalty Programs, Technology Services, Debit, Merchant, Prepaid Card, Credit Cards, Decision Solutions, Retail Check, and Print & Mail. We boast of having 8.7 Million Credit Card accounts, over 4.3 Billion Checks accounts, more than 8 Million Loyalty accounts, over 47 Million Debit Cards ,more than 79 Million Pre Paid Cards and 60 Million Screened Account opening in over 100 K Branches. In India, we have our presence in 5 cities – Chennai, Bangalore, Chandigarh, Gurgaon and Mumbai.
Designation FIS GLOBAL LOOKING FOR BSC/BCA/BE/B Tech (0-1) yr - 1 Opening(s)
Job Description
Please find below the JD for the requirement open with us.
• Handles technical support requests from the Customers and provides quick & efficient resolution accordingly.
• Fields customer technical support requests arriving via telephone & E-mail in a prompt, courteous, and knowledgeable manner.
• Thoroughly and efficiently gathers customer information, assess and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and documents the interaction through tracking tools.
• Provides quality service and support in a variety of areas as per the service boundary.
• Performs miscellaneous job-related duties as assigned and reports the progress/process to the Reporting Manager.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Communicates effectively through both verbal and written channels.
• Ability to work with a team and follow instructions from supervisors and Adheres to procedures laid by the department.
Desired Profile
Requirements:
Exp - 0-1 year
BSC/BCA/BE/Btech – 60% ABOVE – 2008/2009/2010 pass outs or any exp candidates in BPO-Voice – should have all the mark sheets and consolidated marksheet, else need not proceed.
No Standing arrears.
Excellent communication skills - Mandatory.
Knowledge in networking.
Willing to work in night shifts and to sign 2 years bond as per corporate standards.
CTC - Best in the industry.
Interested candidates send across your updated cv with the following details ASAP
Exp-
CTC(if exp)-
Ex CTC(if exp)-
NP-
Willing to work in Night Shifts -
Experience 0 - 1 Years
Industry Type IT-Software/ Software Services
Role Trainee
Functional Area IT-Support, Telecom, Hardware
Education UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers
PG - Any PG Course - Any Specialization
Compensation: Rupees 2,00,000 - 2,50,000
Location Chennai
Keywords Customer support
Contact Waheeda Fathima
FIS Global
Website http://www.fidelityinfoservices.com/fnfis/
